Your privacy is our priority. This policy transparently explains how TK99 collects, uses, stores and protects the personal data of every user in Malaysia.
We don't just comply with legal requirements — we genuinely care about the security of your personal information.
All data transmitted between your device and TK99's servers is protected by military-grade SSL encryption. Your information cannot be intercepted by any third party.
Your personal data is stored on servers protected by multi-layered security systems, including firewalls, 24-hour monitoring, and strict access controls.
Only specially authorised personnel may access users' personal data, and only for permitted purposes based on their role requirements.
Tk99 has never and will never sell, rent, or commercialize users' personal data to any third party for marketing or any other purposes.
You have the right to access, correct, and request deletion of your personal data at any time through tk99's customer support channels.
The tk99 privacy policy is designed in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
Request a copy of all personal data we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your data, subject to legal conditions.
Object to the processing of your data for specific purposes.
Get your data in a reusable format.
Restrict the processing of your data during a dispute review.
Important Note: By registering or continuing to use the tk99 platform, you agree to this Privacy Policy. Please read it carefully to understand how your data is handled.
TK99 ("we", "Platform") is committed to protecting the privacy of every user who accesses our website, mobile app and all services we provide. This Privacy Policy clearly and transparently explains how we collect, process, store and protect your personal information.
This policy applies to all registered users and unregistered visitors of the tk99 platform. We encourage you to read this document in full so you understand exactly your rights and how your information is managed by tk99.
If you have any questions or concerns about how we handle your personal data, TK99's dedicated data protection team is ready to assist through our customer support channels, which operate 24 hours a day.
Tk99 only collects information that is strictly necessary to provide our services safely and effectively. We do not collect excessive data unrelated to that purpose.
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Identity verification (KYC), fraud prevention |
| Contact | Email address, phone number | Account communications, transaction notifications |
| Financial | Bank account number, bank name, eWallet details | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser, OS | Account security, fraud detection |
| Usage | Gaming history, bets, activity logs | Service improvement, responsible gaming |
Personal data collected by tk99 is used solely for purposes related to platform operations and delivering the best service to you. We do not process your data for any purpose outside the scope stated here.
Our Commitment: Your data is not used for third-party marketing, not sold to data brokers, and not shared without your consent except where required by law.
Tk99 does not sell, rent, or share users' personal data with third parties for commercial purposes. However, there are a limited number of situations where data may be shared, all within a very specific scope and under strict controls:
Please Note: All third parties who receive your data are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those specified.
Tk99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we retain certain records in accordance with Malaysian legal requirements, particularly for anti-money laundering (AML) compliance and tax reporting purposes.
Generally, financial records and transaction data are retained for seven years from the date of the transaction, in line with Malaysian legal requirements. Account data that is no longer needed will be securely deleted using industry-standard data erasure methods.
The TK99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions and help us understand how users interact with our platform.
We use several types of cookies — session cookies that are automatically deleted when you close your browser, persistent cookies to recognize your account on future visits, and analytics cookies that help us understand general usage patterns without identifying individuals.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some tk99 platform features.
The Know Your Customer (KYC) process is an industry-standard requirement that TK99 implements to ensure the safety of all users and to comply with anti-money laundering regulations. This process is not intended to inconvenience users — it is direct protection for you.
Documents submitted for KYC — such as copies of your MyKad, passport, or verification selfie — are stored in systems protected with high-level encryption. Access to these documents is strictly limited and logged for internal audit purposes. tk99 does not retain copies of your KYC documents longer than required by law.
KYC Security: All identity verification documents you upload are transmitted through encrypted channels and cannot be viewed by any party without valid authorisation. Staff handling KYC reviews are bound by strict confidentiality agreements.
Tk99 continuously invests in security infrastructure to ensure user data remains protected at all times. Our key security measures include 256-bit SSL encryption for all data communications, role-based access controls for staff, round-the-clock security monitoring 24 hours a day, and periodic security audits conducted by independent experts.
While we take all reasonable steps to protect your data, no security system in the world can guarantee 100% absolute protection. We encourage you to also help safeguard your account by using a strong password and never sharing your login credentials with anyone.
In the event of an unexpected data breach, tk99 will notify affected users in accordance with legal requirements and take immediate remedial action.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and tk99's own policy, you have several important rights regarding your personal data:
To exercise any of the above rights, contact the tk99 customer support team via 24/7 live chat. We will process your request within 30 business days after your identity verification is complete.
The TK99 platform is strictly for adult users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.
If you are a parent or guardian who becomes aware that your child has registered on the tk99 platform, please contact our support team immediately for follow-up action.
TK99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our services, current legal requirements or industry best practices. The date of the latest update will always be displayed at the top of this page.
For significant changes, we will notify users via in-platform notifications or through their registered email. By continuing to use the tk99 platform after changes take effect, you are considered to have agreed to the latest version of the Privacy Policy.
If you have any questions, concerns, or complaints regarding how tk99 handles your personal data, or if you wish to exercise any of the user rights stated in this policy, please contact us through the following channels:
TK99 Customer Support: 24/7 Live Chat on platform
Privacy Complaint Email: [email protected]
Response Time: Within 3 business days for email; instantly for live chat.